Customer Service

Our goal is to provide the best customer service possible from the moment a potential customer logs on to our website to their first phone call to a DriveTime staff member to the moment they drive away from our car lot in a used vehicle. Part of our superior customer service is to offer a great used car warranty. We understand why some consumers may be wondering if buying a used car is a good decision. We're here to answer all of your DriveTime Warranty FAQs to the best of our ability. We want to put your mind at ease and your hands on the wheel of a reliable used car you can afford. We stand by our vehicles and back them with our 36 month/36,000 mile warranty.

Our Warranty

Please contact a DriveTime staff member with any questions or concerns not addressed on our DriveTime Warranty FAQs web page. We've dedicated our website to answering as many of your questions as we can about our DriveCare package and what our warranty covers. If you have further questions, do not hesitate to contact us at 1-888-418-1212. Our staff members are dedicated to customer service and want to answer all of your DriveTime Warranty FAQs.

The DriveTime Warranty, also known as our  DriveCare program, is a 36 month or 36,000 mile warranty. Customers drive away in used cars that have passed a multi-point vehicle inspection and include a warranty covering most major mechanical and electrical components. We also offer oil changes and roadside assistance.

Our DriveCare package is valued at $2,500 and covers components in the transmission, engine, drive axles and climate control assembly. We recommend that our customers follow a regular maintenance schedule to continue upkeep on their vehicle after they have left the car lot. We hope to see our customers every 3,000 miles for a regular oil change. The warranty covered oil change includes changing the oil, oil filter, checking and maintaining coolant levels, belt and hose checks. We want our customers to be safe while they are out there on the road. Our DriveCare package includes roadside assistance. We provide nationwide service 24 hours a day, 7 days a week.

To find out more about the terms and conditions of the DriveCare package and to get the answers to your DriveTime Warranty FAQs, please explore the provided website information. Should you have any further questions, do not hesitate to contact DriveTime.